SHIPPING

Artworks sent to customers Within and Outside of Australia will be charged a Shipping cost. This will be billed as a separate Shipping invoice to the Customer after purchase of the artwork from the website. The Customer is more than welcome to enquire on Shipping costs Before purchasing the artwork but an artwork cannot be put on Hold during this time. It will still be available for purchase from the Website. Alternatively you may put a 10% non-refundable deposit on the work if you wish to hold it. This can be on hold for up to 5 days from the date of deposit.

Shipping: we use either local or interstate art couriers within Australia, or Pack and Send (Australia or overseas), or any other courier companies (for overseas), or Australia Post to send artworks to customers. This includes insurance in case of any damage in transit to the customer.

Artwork Returns: we offer the Customer a change of mind, 7 day Return and Refund. From the date of Receiving the Artwork the Customer has 7 days to inform us of wanting a Return and Refund. The Customer is responsible for Paying for Shipping the Return of the goods, Undamaged, to Simply What Is, in the original packaging. Once the Goods are received then the Customer will receive a Refund.

Other Products in Shop: Outside of Shipping for artworks there may be shipping costs associated with other products which need to be Shipped from the Shop. This will be listed if so. Products that are downloadable, for example, Pre-Recorded Art Classes, have no shipping costs. Only if an Art Box of art materials is ordered will there be a Shipping Cost.

SECURITY

We take the security of all our transactions very seriously. That is why we employ the latest SSL security technology for transferring all order related information.

We use STRIPE payment gateway for all transactions. With Stripe we offer customers a very secure and easy way to order products online. For added security, in order to protect our customers, we do not hold your credit card information.

TERMS OF SERVICE: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.

This site is owned and operated by Simply What Is Foundation - a philanthropic, community service, not-for-profit, non-government organisation. All services, projects, paintings, books, classes, events are created for and on behalf of Simply What Is Foundation. By using this site, you signify that you accept the terms and conditions of use.

All orders received by Simply What Is Foundation must be paid in full prior to shipment of goods using the supplied Stripe system, or direct debited into Simply What Is Foundation’s bank account.

All Classes must be paid in Full before commencement via Simply What Is or ClassBento Booking platform. Follow the Simply What Is or ClassBento Booking link for Classes, for individual Class Booking Terms and Conditions. Some Classes have a 7 day money back return. Some can only be rescheduled more than 5 days before each class, some none. Private Bookings have a change of date option only.

For Private Session bookings, these can be Changed or Cancelled 24 hours or more Before the Scheduled Booking time. Less than 24 hours the Customer will Not be able to receive a refund or reschedule the date.

Purchases of Artworks have a 7 day change of mind Return and Refund from the date of when the Customer Receives the artwork. The Customer is responsible in paying for Return Shipment costs and to send the artwork back to Simply What Is in the original Shipping Packaging. The artworks need to be Returned Undamaged. Once the returned Artworks are received by Simply What Is then a Refund will be issued to the Customer. Please contact Simply What Is via the Contact page or yvette@simplywhatis.com if a return needs to be made.

Return of goods will be accepted upon agreement between Simply What Is Foundation and the customer. Return shipment costs must be paid by the customer. Please be aware of this before you use this site and purchase any products, this includes artworks.

This site is controlled and operated by Simply What Is Foundation from New South Wales, Australia. Although this site can be accessed from other locations, by accessing this site you agree that these terms of use shall be governed by and construed in accordance with the laws of the State of New South Wales, without giving effect to its conflicts of law principles.

The information on this website is supplied on the terms and understanding that Simply What Is Foundation is not responsible for the results of any action taken on the basis of information on this website nor for any error in or omission from this website.

Simply What Is Foundation expressly disclaim all and any liability and responsibility to any person, in respect of anything, and of the consequences of anything, done or omitted to be done, by any such person in reliance, whether wholly or partially, upon the whole or any part of this website.

Without limiting the generality of the foregoing, Simply What Is Foundation does not warrant that: (a) the contents of this site will be accurate, reliable, error-free or non-infringing, or that any errors in such contents will be corrected; (b) this site or the server that makes it available are free of viruses or other harmful components, or (c) that your use of this site will be uninterrupted.

Mention of particular resources on this website does not necessarily imply endorsement of them or their products. There may be other products equally useful for your needs.

Under no circumstances and under no legal theory (including, but not limited to, negligence) shall Simply What Is Foundation be liable to you or any other person for any damages, whether direct, indirect, special, incidental, consequential, punitive or otherwise that result from, arise out of, or are in connection with the use of or access to, or the inability to use or access, this site or its contents, even if Simply What Is Foundation has been advised of the possibility of such damages.

If any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms.

These terms of use constitute the entire agreement between Simply What Is Foundation and you relating to the subject matter herein. Simply What Is Foundation shall have the right to change or modify these terms of use at any time.

By placing an order with Simply What Is Foundation, you agree to, and accept each and all of the above conditions.

PRIVACY POLICY

Simply What Is Foundation is committed to protecting user privacy. We understand and appreciate that visitors and users of this web service may be concerned about their privacy and the confidentiality and security of any information that may be provided to us. For peace of mind, we wish you to understand what information we collect about you during your visit and what we do with that information. Your visit to this Website is subject to this Privacy Policy and our Terms and Conditions.

To enable us to process your order we will need to collect personally identifiable information about you such as name, billing and delivery address, email address, phone numbers. Payments are processed directly through Stripe. Credit card details are not held by Simply What Is Foundation.

With your permission we may register your name and email address to enable us to provide to you any relevant and up to the minute news in relation to our products and also any future newsletters, surveys or other communications containing product information. You will have a choice as to whether you wish to enter our mailing list by signing up to it or not. At any stage you are able to unsubscribe from this list.

We may use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We will not sell or rent your personally identifiable information to third parties, except as disclosed in this Privacy Policy or if required by law to do so.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular.

This website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites.

This Privacy Policy applies only to the information we collect on this website. We encourage you to read the privacy policies of other websites you link to from our website or otherwise visit.

Thank you very much.